FAQ's

It’s easy! If you’re local to Portland, drop off items during store hours or schedule a consignment appointment. Check our Consign Page for full details.

• Within a few days: We’ll email you with the items we’ve accepted.
• Unaccepted items: Choose pick-up or donation.
• About a week later: You’ll get a pricing email with a link to your consignor account to track sales.

We consider brand, condition, original retail, and resale history. If you have preferences, leave us a note with your drop-off. If you have concerns, please reach out within 24 hours of receiving your pricing email.

• Items under $500 → 40%
• Items $500+ → 60%

• Use store credit in shop or online (10% bonus!)
• Request payout via Venmo, PayPal, or check (available after our 14-day return window).

We prioritize designer, independent, and sustainable brands—pieces that feel special and stand the test of time. Some favorites: Ace & Jig, Isabel Marant, Rachel Comey, Prada, Gucci, and Chanel.

We also accept select contemporary brands such as Everlane, Anthropologie, Madewell, and Zara.

👉 See our full Favorite Brands list

To stay aligned with what our shoppers love, we generally do not accept:

• Fast fashion: Forever 21, H&M, Shein, Target, etc.
• Mall brands: Gap, Banana Republic, Chico’s, etc.

We only take pieces that are in excellent condition and align with our shoppers’ style. If an item isn’t accepted, you can pick it up or have us donate it.

We’ll notify you by email. You’ll have 7 days to choose pick-up or donation. If we don’t hear back, we’ll donate on your behalf.

• If you disagree with pricing → request a price adjustment within 24 hours.
• After pricing is finalized → we ask for at least 2 months on the sales floor before items are eligible for return.

• Nearly 20 years serving Portland
• Exposure in-store and online = more chances to sell
• Items are styled, photographed, and marketed with care

Yes! Visit us at 2025 NE Alberta St, Portland, OR 97211.

Shipping is based on USPS rates and item weight.

We usually ship within 1 business day. Delivery times depend on the method you choose at checkout.

From the closets of women like you! We have about 1,000 active consignors at any given time.

Yes. We carefully inspect every piece and never accept fakes or knock-offs.

• Online purchases → return within 14 days
• In-store purchases → return within 7 days for store credit only

Items must have original tags attached and be in the same condition as purchased.